Digi-Key Electronics has launched an updated version of its online returns and order issues portal with improved self-serve options for international customers. Enabling international customers to fully self-service returns, including printing return shipping labels, making corrections, submitting part shortage requests, and resolving order issues, the updated portal follows a more user-friendly approach.
Both guests and registered Digi-Key customers can access the enhanced returns portal by providing the email address, invoice number, and zip code associated with their order. The customers will have to describe the reason for their return or the part issue, provide photos (optional) and print a return shipping label.
Talking about the enhanced online returns and order issues portal with expanded self-service options, Marie Sander, the customer service manager at Digi-Key said that the revamped version of the portal will make it easier for the customers to return the components and get issues resolved in just a few clicks.